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Customer Success Manager [Nordics]

Copenhagen, Sjælland, DenmarkCustomer Success

Job description

Driven by a love of good food, design, and tech, we’ve built a restaurant platform that challenges the status quo. We’ve established ourselves as fierce competitors in the Netherlands, Belgium, Germany, Austria, and the Nordics, and we’ll solidify and grow our presence as Europe’s most innovative restaurant growth platform in the years ahead. As a Customer Success Manager (CSM), you’ll play a crucial role in driving that success.  

Your Opportunity

While our Business Developers create an awesome first impression of Formitable, the magic happens when our Customer Success Managers step in. Their goal is to ensure that restaurants enjoy a seamless and efficient experience, which is key to our product's success.

As Customer Success Manager Nordics, you drive customer onboarding. You help restaurants get the most out of Formitable by proactively providing them with advice and reports on how to use Formitable's available solutions. Sales and user behavior data inform your work, and you collaborate with marketing, sales, product, and support. You’re responsible for driving customer value and expanding the share of the wallet.

You will join our existing HQ and local teams to solidify our Nordics region growth, working closely with our Business Development Managers (based in Amsterdam and Copenhagen) in the Nordics.

We’re looking for a native Nordics language speaker with a good understanding of multiple Nordics languages (Danish, Norwegian, or Swedish). 

What you’ll be doing

  • You realize a seamless onboarding of new Formitable clients (together with sales)

  • You work closely with our product team to bring customer feedback to our product adoption

  • You recognize potential churns early and take action

  • You finetune our target clients based on client user behavior

Job requirements

  • Entrepreneurial spirit: you can independently determine what/who you need to succeed

  • Demonstrated internal and external communication skills: you’re proactively updating current status, can communicate smoothly with colleagues, and initiate inter-departmental actions

  • Demonstrated commercial results, preferably high performer in business development or customer success

  • Solution-oriented: you know how to turn a blocker into an initiative

  • Ability to quickly make connections with cause-effect or data

  • Resourceful and critical: you dare to challenge and improve old ways of working (both internally and externally)

  • Excellent networker, both internally and externally

  • Challenger: you know well what is good for a client and dare to communicate this effectively

  • Experienced stakeholder manager: you analyze their needs and expectations, as well as plan and implement various tasks to engage with them

  • Native Nordics language skills, professional level of English

  • Knowledge of or experience in the restaurant industry

  • Customer Success or Account Management experience

What we offer

  • 30 vacation days and 25 days working abroad

  • A hybrid work environment

  • Office space in Copenhagen’s Nordhavn district

  • Lunch allowance

  • All the tools you need to be a high performer plus a €3000 annual training budget

  • An annual restaurant budget (€500) and monthly well-being budget (€60)

  • A free food tattoo of your choice

  • A commuting allowance

  • And more, check out all of Formitable's Perks & Benefits at the top menu

Formitable and your future team

We’re a diverse bunch bonded by our love of good food, innovative tech, and great design. We are creative thinkers who strive to constantly challenge the status quo in the restaurant industry. Together we push toward a brighter future for the restaurant industry.

This role sits within our Nordics team based out of our Nordics Hub in Copenhagen and is led by our Regional Sales Manager for Nordics, Nynne Birch.

We have a bright office space in the Nordhavn district, easily accessible by train, metro or bike. It’s located within the Rebel WorkSpaces building with access to meeting rooms and chillout areas. The in-house cafe serves delicious food – your daily lunch is on us!

Zenchef X Formitable

In January 2023 we announced the joining of forces with Zenchef, our biggest to-date competitor in France. Over the following years, we aspire, together, under one group, to grow to 35.000 restaurants and become Europe's biggest, most innovative, and most loved restaurant growth platform.

We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.